Privacy Policy

Effective date: 1 January 2025

Introduction

Better Option Pty Ltd t/a Finance Only (ABN 94 128 086 724, ACL 383512) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of personal information:

• Identity information: name, date of birth, residential address
• Contact information: email address, phone number
• Financial information: income, expenses, assets, liabilities, credit history
• Employment information: employer details, income verification documents
• Property information: details of property to be purchased or used as security

How we collect information

We collect information directly from you when you submit an enquiry, complete a loan application, or communicate with us by phone or email. We may also collect information from third parties such as credit reporting bodies, employers, accountants and real estate agents where you have authorised us to do so.

How we use your information

Your personal information is used to:

• Assess your borrowing needs and financial circumstances
• Identify and recommend suitable loan products
• Prepare and submit loan applications to lenders
• Communicate with you about your application and our services
• Comply with our legal obligations under the NCCP Act
• Improve our services and website

Disclosure to third parties

We may disclose your information to:

• Lenders and credit providers as part of a loan application
• Credit reporting bodies (with your consent)
• Valuers, conveyancers and other professionals involved in your transaction
• Our compliance supervisors and professional indemnity insurers
• Government agencies where required by law

We do not sell your personal information to third parties.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information submitted through our website is transmitted using industry-standard encryption. We retain your information for 7 years as required under the NCCP Act.

Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at info@financeonly.com.au. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Finance Only — info@financeonly.com.au — 0414 353 856